Frequently Asked Questions
Q - What time do you arrive?
A - We aim to capture the bridal preparations from hair to make up. So our arrival time is dependant on your schedule.
Q - How long do you stay for?
A - This will vary according to your selected package. We always arrive bright and early to capture bridal preparations. For a short highlights video we stay until the call for dinner. For a long highlights video we are with you right up until your first dance and evening party. We will then leave when we feel we have captured enough footage for your video, this is generally within an hour of the first dance.
Q - When do I pay and is there a deposit?
A - We require an initial deposit of 20% of the price of your selected package. In order to secure your booking this must be paid within 30 days of signing the booking form. The outstanding balance must be paid in full no later than 30 days before the date of your wedding.
Q - Can I customise my package?
A - Yes, all of our packages are fully customisable. We are happy to work with you to tailor your specific needs. For more details on our customisable options please don't hesitate to contact us.
Q - When will we receive our video?
A - We aim to deliver the finished video within 28 days of shooting. However, during peak season this may be slightly longer.
Q - How will we receive our videos?
A - You will receive your video/s on our USB flash drive - this can be plugged directly in to your TV/computer through the USB port. The number of videos on your flash drive will be dependent on the contents of your selected package. You will also receive a Vimeo link for you to share on social media and with your video with friends and family online.
Q - Can we make DVD copies of our video?
A - Yes! You can make as many as you like. The video file/s on your USB flash drive can be used to create DVD copies. We can also provide you with a Dropbox link so you can download the video file directly to your computer.
Q - Do we need to feed you on the day?
A - We are with you for a large portion of the day and we ask you to provide us with food for both crew members. Don't worry, we don't expect to sit down with you and your guests. If you ask the venue about staff meals for the videographers they will provide options, otherwise we will happily order something off the bar menu if that is more convenient.
Q - Do you capture the ceremony in full?
A - We always capture the ceremony in full, however in our experience an edited version is always the preferred choice. For example things such as as speaker walking up to the microphone, hymn sang in full and extended sermons can all be edited in such a way as to make the video more enjoyable for the viewer. Ultimately, it is up to you, if you would like the extended version we are happy to provide it.
Q - Do you film weddings in ROI?
A - Yes! But do require fuel expenses.
Q - Are you available for destination weddings?
A - Yes we are happy to travel to film weddings but our flights and accommodation must be covered.
Q - Do you provide photography?
A - No, but we are more than happy to recommend you some great photographers!
Q - Do we need to meet up?
A - We are more than happy to meet up, have a coffee and a chat about your day and answer any questions you may have. However this is not essential and can all be done over the phone or through emails if you prefer!
Q - What music do you use?
A - We have access to a comprehensive catalogue of music which we will choose from to go along with your video and that will suit the style of the edit. However, if you are not happy with our choice we will be more than happy to change it for you. If you have a particular song in mind that you would like us to use, please let us know and we can attempt to seek out the appropriate third party music license - however these can be very expensive and difficult to get!
Q - Can I ask for changes in my video?
A - Yes of course! We are more than happy to make changes in your video edit. For example, changing the music, removing a shot you dislike or perhaps a person that does not want to feature in the video.